Woman wanted to travel with her parrot, but now she is stuck in Puerto Rico

A 76 -year -old woman claims to be stuck in Puerto Rico after Frontier Airlines didn’t let her fly back to New York with her “emotional support” parrot. Maria Fraterrigo told the affiliate of CNN WCBS, which was warned, “If you want to get into the flight, get rid of the bird.” She was trying to return to the US after a trip to her vacation home in Puerto Rico.

“I feel abandoned. My medicines are at home, my medical appointment, all. It’s a nightmare,” she said.

It was the first time she has returned to the island since her husband died in 2019. The bird, called Plucky He gave him comfort after his mourning, as his son, Robert, WCBS, told.

To go to Puerto Rico, Fraterrigo says he was allowed to board a frontier flight from John F. Kennedy International Airport with his bird, but the airline later told her it was their mistake and that she should never have been allowed to bring the bird.

The son Robert, who reserved the airfare, says he was never informed that there were exclusions about the types of birds that passengers could bring.

The Frontier website says “small domestic birds” can be transported on flights within the United States, but large birds like parrots or cacatues are not accepted.

“We are currently investigating the issue and we are in contact with the client and his family to help her return home as soon as she can present all the documentation required by the government,” Frontier told CNN in a statement. “By standard policy (as observed on our site), we usually do not carry parrots on our aircraft.”

In 2021, the transport department began to demand that emotional support animals comply with the policy of pets from airlines, subjecting them to rates.

“I just want to go home with my bird,” said Fraterrigo.

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Source: CNN Brasil

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