“A cancellation every minute,” says the president of Federturismo Martina Lalli. The figure of 8 million trips canceled in 3 weeks is the black cloud of tourism and no clearings are expected. After all, between illness, quarantines and unobtainable tampons, the situation is out of control. And, without an extension of the social safety nets – they say in the sector – an avalanche of layoffs is expected in January.
In general, travel is not only affected by restrictions and rules, which are constantly changing to adapt to the situation of infections, but also the psychological aspect, and the fear, for example, of getting sick or going into quarantine abroad or in any case outside the home , without being able to return. In short, there are many of us forced to give up on booked trips. But what happens if we have to cancel? Is it possible to recover part of the amount spent?
According to the doctor Elena Foroni, consultant at the Federconsumatori counter SOS tourism, the legislation is clear: “If a customer has to cancel a hotel reservation because he has contracted Covid-19 or because he is in quarantine, he can write to the structure a registered letter with return receipt (a document that has legal validity), explaining what happened, attaching the documentation certifying the problem encountered and requesting reimbursement of the amount paid due to the impossibility of using the booked service, based on the Cura Italia decree converted into law (law 27/2020) and art. 1463 of the Civil Code “.
The legal prerequisites, therefore, exist, however, continues Dr. Foroni, “The reimbursement is likely to be paid in the form of a voucher, valid for twenty-four months from its issue, and with the possibility of a monetary reimbursement at the end of this period in case of failure use “. But then do hotels, tour operators and airlines really reimburse – vouchers or not? Most of them do, says the doctor, but if not, legal action is required.
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