At Arena Pacaembu, the feeling was of frustration this Friday (19) due to the cancellation of Roberto Carlos' show. At the beginning of the evening, the public who were not yet aware of the decision, which took place in the middle of the afternoon, began to arrive. “Ridiculous,” said a woman who preferred to remain anonymous. Accompanied by her mother, she only found out at the scene that there would be no performance.
At the stadium door, a woman wearing a Mercado Livre Arena t-shirt wrote down the two's names and suggested that they keep an eye on the club's social media to find out about the new date. Trader Leonildo Fabiano, 73, also only found out about the cancellation when he arrived at the location. He came from Campinas, in the interior of São Paulo, accompanied by his wife, Cecília de Mello.
“I think it’s a huge lack of respect. With so many forms of communication that exist today, the company doesn’t warn anything… It’s unpleasant”, said Fabiano , which says to wait for a new date. “I'm at the end of my life. And Roberto too. I want to see one more show of his.”
Dental surgeon Luciana Oliveira, from Indaiatuba, also in the interior of São Paulo, In addition to being frustrated, I was scared by the news that the house did not offer security. . It would be her first time at a Roberto Carlos show. She paid R$1,650 to be at the front.
“The majority of Roberto’s audience is elderly. If an incident happened inside , how would these people run, leave?”, he asked. Luciana says that she is considering asking for the money back. “After that, I was scared to come back here,” she said.
The couple Lucas and Mina Aliberti arrived at Pacaembu at around 6:50 pm and also only found out about the cancellation when approached by the Estadão report. They brought Lucas' parents, Renata and Jorge, who live in Piracicaba (interior of SP) and would receive Roberto's show as a gift.
“It was a surprise. We told them we were going to a church meeting,” she says. Mina stated that she paid R$60 to park her car in one of the Mercado Livre Hall's affiliated parking lots and that the attendant even told her “good show!”, Without informing her that the event was cancelled.
Despite everything, the quartet faced the fact with good humor. “It’s a prank!” they said, almost at the same time. They paid R$1,650 for each ticket .
The report contacted the Allegra Pacaembu press office to find out how the cancellation was communicated to those who had purchased tickets, but received no response. The space remains open.
At the time scheduled for the opening of the gates, at 7pm, what could be seen on the walkway set up in the middle of the lawn for the public to access the show site was the coming and going of workers leaving the Pacaembu, still under construction.
How to get a refund
In a new statement, Allegra Pacaembu and the production company Four Even Eventos e Produções informed that Those who purchased tickets online must contact the customer service channel (WhatsApp 0800-232-0800) for a refund .
“For those who purchased physical tickets, we will inform you in the next few days how the amounts will be returned” he stated.
Procon-SP has already been called and states that refund is guaranteed by the Consumer Protection Code and suggests that consumers contact the website (www.procon.sp.gov.br) if they do not receive answers about the refund policy or in the absence of other explanations.
Source: CNN Brasil
I’m Robert Neff, a professional writer and editor. I specialize in the entertainment section, providing up-to-date coverage on the latest developments in film, television and music. My work has been featured on World Stock Market and other prominent publications.
