Losing them luggage after a flight, let us agree that it can be a very outrageous condition. A man in India got the wrong suitcase at the airport and decided to take matters into his own hands. As he tells the BBC had to hack the website of a domestic Indian airline to find his lost luggage.
Nandan Kumar, 28, called IndiGo – a low-cost carrier – for help after realizing he had exchanged his bag with a passenger. But after IndiGo refused to help him locate the other person, Kumar said he was able to retrieve information about him from its website. airline.
IndiGo told the BBC that “In no case was the IndiGo website violated».
The company denies violating its site
Kumar says he is not a professional hacker, but he had to “do something” to retrieve his luggage.
In a series of tweets, Kumar, a software engineer, said that by the time he reached the airport baggage claim area, a passenger had taken his bag and left.
He told the BBC he only realized the mistake when he got home because the two bags were exactly the same.
He was able to identify the other person’s passenger name or PNR registration number through a luggage tag, but when he called the airline to ask for passenger information, they refused to help, citing privacy and data protection rules.
In a statement to the BBC, IndiGo stated that “its customer service team followed the protocol, not sharing any other passenger’s contact details with another passenger. “This is in line with our data protection policies.”
“The agent assured me that he would call me again when he could contact this person,” Kumar said. “But the call never came.”
In a statement to the BBC, IndiGo said: “Attempts were made by the customer service team to facilitate the exchange of luggage, but it could not be completed as calls went unanswered.”
How he finally managed to find his suitcase
The next morning, Kumar says he decided to “take matters into his own hands”. He started searching IndiGo’s website using his passenger’s PNR, hoping to find an address or phone number.
Try different methods – using the check-in process, processing the reservation and informing the contact. But none of this worked.
“After all the failed attempts, my developer instinct intervened and I pressed the F12 button on my computer keyboard and opened the developer console on the IndiGo website,” Kumar said. “I thought ‘let me check the network logs'”. And there he found a phone and a mail
He says, however, that system data should be encrypted, adding that it allowed anyone to access personal information.
But everything ended well for Mr. Kumar and his bag. He called his passenger with the phone number he had retrieved from the system logs and the two met to exchange their luggage.
Source: News Beast
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